The Election of Donald Trump

Bewilderment. Confusion. Despair. This is how I felt the days after the election. To be clear, I wasn’t grieving because a Republican was elected President. John Kasich or Mitt Romney would have been good choices. I was upset because

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Hack of the Week: Alexa Dot + Sonos

A few weeks ago, while giving our daughter Noa a bath, we asked Alexa to play lullabies and she delivered beautifully. Our Alexa sits in the laundry room, which happens to also be the sink we use right now for

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The Netflix effect

We’re not big TV watchers. The cable box rarely gets turned on these days, and if it weren’t for live political debates and select sporting events, I’d cut the cord. In the 2005-2010 era, living alone, I

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News consumption

Fred had a post up a few days ago asking if people would pay for news. This is a topic I've been thinking about in recent months too.

We all pay for news in one way or another. I had

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Customer Service as a Product (CSaaP)

A few months ago, I bought seats to Hamilton on SeatGeek. When we arrived at the show, we discovered the tickets were fakes - the guy working the ticket booth told us they’d been resold 30 times. Obviously, we

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