The Netflix effect

We’re not big TV watchers. The cable box rarely gets turned on these days, and if it weren’t for live political debates and select sporting events, I’d cut the cord. In the 2005-2010 era, living alone, I

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News consumption

Fred had a post up a few days ago asking if people would pay for news. This is a topic I've been thinking about in recent months too.

We all pay for news in one way or another. I had

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Customer Service as a Product (CSaaP)

A few months ago, I bought seats to Hamilton on SeatGeek. When we arrived at the show, we discovered the tickets were fakes - the guy working the ticket booth told us they’d been resold 30 times. Obviously, we

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American Mania and Startups

A few years ago, I read a book called "American Mania: When More is Not Enough" by Peter Whybrow, who is director of the Neuropsychiatric Institute at UCLA. One of the core tenets of the book is that boom and

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Keeping it Real

Two weekends ago, I traveled to Boulder, Colorado with a group of other venture capitalists for one of Reboot’s Bootcamps. Reboot is a newish organization launched by Jerry Colonna and they’ve led a few of these retreats for

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