The Netflix effect
We’re not big TV watchers. The cable box rarely gets turned on these days, and if it weren’t for live political debates and select »
News consumption
Fred had a post up a few days ago asking if people would pay for news. This is a topic I've been thinking about in recent »
Customer Service as a Product (CSaaP)
A few months ago, I bought seats to Hamilton on SeatGeek. When we arrived at the show, we discovered the tickets were fakes - the guy »
Toronto is poised to become the next great producer of tech startups
I’ve spent more and more time in Toronto over the past few years and learned there’s more to this city than Drake calling it »
American Mania and Startups
A few years ago, I read a book called "American Mania: When More is Not Enough" by Peter Whybrow, who is director of the »