News consumption
Fred had a post up a few days ago asking if people would pay for news. This is a topic I've been thinking about in recent months too. We all pay for news in one way or another. I had a post up last year about my own news consumption…
Continue readingCustomer Service as a Product (CSaaP)
A few months ago, I bought seats to Hamilton on SeatGeek. When we arrived at the show, we discovered the tickets were fakes - the guy working the ticket booth told us they’d been resold 30 times. Obviously, we were disappointed to miss the show, but relieved when Jack…
Continue readingToronto is poised to become the next great producer of tech startups
I’ve spent more and more time in Toronto over the past few years and learned there’s more to this city than Drake calling it home and the recent successes of their professional sports teams. We made one investment there in 2015 and the experience — with the company specifically…
Continue readingAmerican Mania and Startups
A few years ago, I read a book called "American Mania: When More is Not Enough" by Peter Whybrow, who is director of the Neuropsychiatric Institute at UCLA. One of the core tenets of the book is that boom and bust cycles have compressed in frequency and increased in severity…
Continue readingKeeping it Real
Two weekends ago, I traveled to Boulder, Colorado with a group of other venture capitalists for one of Reboot’s Bootcamps. Reboot is a newish organization launched by Jerry Colonna and they’ve led a few of these retreats for startup CEOs with good success, but this was the first…
Continue readingThe Importance of Honest Reviews
Twice in the past week, I heard stories about companies who failed themselves and their employees through flawed review processes. The cases were different situations inside different organizations, but the constructs were very similar. In each case, longstanding employees had played meaningful roles inside their respective organizations for several years.…
Continue reading